Technical Support
We are proud of all the "thank you" letters and e-mails we get about our very high-quality
Technical Support. It means that our hard work is paying off! Our "secret" is just
common sense:
We hire enough technicians to do the job well and then we thoroughly train them.
Online Resources
The help you need may already be available in one of our convenient and
easy-to-use online technical resources:
- FAQ - Click here for answers
to the most frequently-asked Technical Support questions.
- Training Videos - Our
animated training videos take you step-by-step through the most important concepts
and procedures users ask about after installing new software.
- Forum - Visit our user
forum to discuss problems and solutions to any Seagull software issue.
- Other Training Options - Click here to learn about webinars, on-site training, and other training options.
Registering Your Software
You must register your copy of BarTender
to receive Technical Support.
Other Required Information
Prior to contacting us, please be sure you have
all other information required to receive technical support.
Free Support for BarTender
Having software this reliable and easy to learn means we can afford to provide free
technical support. Eventually, however, you must upgrade your copy of BarTender
in order to maintain your eligibility. To learn more, please read our Product Lifecycle Policy.
About Support for Printer Drivers with Other Software
Because Drivers by Seagull are true Windows printer drivers, they can be used with
all true Windows programs. However, as our drivers are downloadable for
free, we can only afford to directly support their use with BarTender.
Fortunately, this includes use with our free, downloadable Trial Edition of BarTender.
(Once you get your drivers working with any version of BarTender, the drivers
should work with your other software as well.)
Important Service Bulletins
Please click here for a full list of BarTender Service Releases, including urgent updates.
Worldwide Tech Support Schedule
Four International Offices Combine for
24-Hour Tech Support (each business day)
We provide technical support by phone, fax and e-mail from
four facilities world-wide on each of the 5 business days
of the week. Usually, you will contact the office closest to you. However, if you
encounter a critical issue after hours, there is almost always another office that
is open and can assist you.
See Contact Information (below) for more details.
|
Offices
|
|
USA
|
12A |
|
|
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|
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6A
|
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12P
|
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6P
|
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(Bellevue)
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Europe
|
9A
|
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12P
|
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6P
|
|
|
|
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|
12A
|
|
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6A
|
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(Madrid)
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Asia Pacific
|
4P
|
5P
|
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12A
|
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|
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|
6A
|
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9A
|
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12P
|
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3P
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(Taipei)
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Japan
|
5P
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6P
|
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|
12A
|
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|
6A
|
|
|
9A
|
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|
12P
|
|
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|
4P
|
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(Tokyo)
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(The above table shows the "Standard" times in effect from approximately November
to March. When daylight savings time (DST, or summer time) is in effect in the Seagull
offices that use it (USA and Spain), the support schedule in those countries will
shift to the left by one hour relative to the other offices in the above table.
However, the local times of operation do not change.)
Technical Support Contact Information
Corporate Headquarters (Bellevue, WA - USA)
Support Hours: 6:00 a.m. - 6:00 p.m. Pacific Time
By Phone: 1 425 641 1408
By E-mail: techsupport@seagullscientific.com
By Fax: 425 641 1599 ("Attn: Tech Support")
European Headquarters (Madrid - Spain)
Support Hours: 9:00 a.m. - 6:00 p.m. CET
By Phone: +34 91 435 55 45
By E-mail: eurotech@seagullscientific.com
By Fax: +34 91 578 05 06 ("Attn: Tech Support")
Asia-Pacific Headquarters (Taipei - Taiwan R.O.C.)
Support Hours: 9:00 a.m. - 5:00 p.m. (UTC/GMT +8 hours)
By Phone: +886 2 3765 2440
By E-mail: asiatech@seagullscientific.com
By Fax: +886 2 3765 2467 ("Attn: Tech Support")
Japan Branch Office (Tokyo - Japan)
Support Hours: 9:00 a.m. - 5:00 p.m. (UTC/GMT +9 hours)
By Phone: +81 3 5847 5780
By E-mail: japantech@seagullscientific.com
By Fax: +81 3 5847 5781 ("Attn: Tech Support")
Chat Support Availability (English-only): 10:00 a.m. - 2:00 p.m. Pacific Time